At Astko, we stand behind the quality and reliability of our products. Below are the most frequently asked warranty questions. This warranty outlines the terms and conditions of our coverage to ensure you have peace of mind when purchasing from us. Please refer to our Warranty Policy for full details.
Q1: How long does the warranty last?
A: The warranty lasts for 12 months from the date of purchase.
Q2: What should I do if my product is defective?
A: Contact us at care@astko.com with your order number, a description of the issue, and any supporting evidence (e.g., photos or videos). We will guide you through the warranty claim process.
Q3: Does the warranty cover accidental damage?
A: No, the warranty does not cover damage caused by accidents, misuse, or improper handling.
Q4: Can I get a refund under the warranty?
A: If your product cannot be repaired or replaced, we may issue a refund at our discretion.
Q5: Do I need to register my product for the warranty?
A: No, registration is not required. Simply retain your proof of purchase (e.g., order confirmation or receipt) to validate the warranty.