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Product Code:170225-AB10009-TP
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Astko B300 Anti-Bark Collar
The B300 Bark Control Collar is designed to manage your dog’s barking with flexibility and ease. Offering three distinct training modes—beep, vibration, and shock—it ensures that you have the right method for your dog’s needs. The collar features both automatic and fixed modes, with an IPX3 waterproof rating for reliable performance in different weather conditions.
Sound and Shock Modes:
Low Battery Reminder: Alerts when the battery needs replacement.
Precise Triggering: Ensures that the collar only reacts to the intended behaviour with non-dual mode triggering.
Progressive & Fixed Mode: Choose between progressive mode, which gradually increases the level of correction, and fixed mode, which maintains a consistent level.
Dual Sensitivity Adjustment: Adjust between S mode (easier triggering) and G mode (harder triggering) depending on your dog’s behaviour.
Sound Mode:
Shock Mode:
This is a dog training device and should be used with caution.
Eliminate misbehaviour or teach an obedience command one at a time to avoid confusing your pet and causing rebellion.
Before using the static stimulation mode, try using the beep or vibration modes first.
Static stimulation (shock) should only be used as a final measure in rare and extreme cases where your dog displays severe and potentially dangerous behaviour and has not responded to other methods. This approach should only be used when the dog’s actions could be harmful to itself, other animals, or people.
Observe the dog’s reaction and ensure the training intensity is not excessive.
Examine the contact area daily for signs of a rash or a sore. If a rash or sore is found, discontinue use of the collar until the skin has healed.
Please charge the device before first use.
The B300 Bark Control Collar is a safe, adjustable, and humane option for managing your dog’s barking. Whether using sound, vibration, or static stimulation, this collar provides you with the tools you need for effective dog training. Always use the device responsibly to ensure the best outcome for your dog.
Welcome to the Astko.com FAQs and Self-Help Resources page!
Here, you’ll find answers to frequently asked questions and helpful resources to assist you with your orders, products, and more.
If you don’t find the information you need, please contact us at care@astko.com.
1. General Questions
1.1 What is Astko?
Astko is a leading provider of innovative dog training devices and accessories. Our products are designed to help dog owners train their pets effectively and humanely.
1.2 Where is Astko based?
Astko is a trading name of Toska Direct Limited, a company registered in England and Wales. Our registered office is at 124 City Road, London, EC1V 2NX, United Kingdom.
1.3 How can I contact Astko?
You can contact us via email at: care@astko.com
or by post at:
Astko.com
Toska Direct Limited
124 City Road, London, EC1V 2NX, United Kingdom
2. Ordering and Payment
2.1 How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
2.2 What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express) and other payment methods as listed on our website.
2.3 Can I cancel or modify my order?
Contact us immediately at care@astko.com to cancel or modify your order. If the order has not been processed, we will assist you.
Once your order has been shipped, you can return it following our Returns and Refunds Policy.
2.4 Do you offer free shipping?
Yes, we offer free standard shipping for all UK orders and free standard international shipping for orders over a certain amount. For details, see our Shipping Policy.
3. Shipping and Delivery
3.1 How long does shipping take?
Standard shipping takes 3-5 business days; express shipping takes 1-2 business days.
Standard shipping takes 7-14 business days; express shipping takes 3-7 business days.
3.2 Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the carrier’s website.
3.3 What if my order is delayed?
Delays can occur due to factors beyond our control, such as customs processing or carrier delays. If your order is significantly delayed, please contact us at care@astko.com.
4. Returns and Refunds
4.1 What is your return policy?
You may return most products within 30 days of delivery for a refund or exchange. The product must be unused, in its original packaging, and accompanied by proof of purchase. For details, see our Returns and Refunds Policy.
4.2 How do I initiate a return?
Contact us at returns@astko.com to request a Return Merchandise Authorization (RMA) number. Pack the item securely and ship it to the address provided.
4.3 How long does it take to process a refund?
Refunds are processed within 10 days of receiving the returned item. The refund will be issued to the original payment method.
4.4 Are there any non-returnable items?
Yes, clearance items and products without original packaging or tags are non-returnable. For a full list, see our Returns and Refunds Policy.
5. Product Information
5.1 Are Astko products safe for my dog?
Yes, our products are designed with your dog’s safety and well-being in mind. However, always follow the instructions provided and consult your veterinarian if you have any concerns.
5.2 Do your products come with a warranty?
Yes, our products come with a 12-month limited warranty against manufacturing defects. For details, see our Warranty Policy.
5.3 Can I use Astko products in my country?
Some products may be restricted in certain countries. It is your responsibility to verify the legality of the products in your jurisdiction before purchasing.
6. Technical Support
6.1 How do I set up my Astko product?
Detailed setup instructions are included with your product. You can also contact us at care@astko.com with your order details for links to our video tutorials and user guides.
6.2 What should I do if my product isn’t working?
If your product is defective or not working properly, contact us at care@astko.com within 7 days of delivery. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos or videos).
6.3 Can I get replacement parts?
Yes, replacement parts are available for most products. Contact us at care@astko.com for assistance.
7. Account and Website
7.1 How do I Login or create an account?
To login or create an account, click on the Login button on our website and follow the prompts to enter your email address. A One-Time Password (OTP) or login link will be sent to your email. Use the OTP or click the link to login or to complete the account creation process.
You can also create an account when you subscribe to our newsletter. Simply enter your email address in the newsletter subscription form, and an account will be automatically created for you. A One-Time Password (OTP) or login link will be sent to your email for verification.
7.2 I forgot my password. How can I reset it?
If you forget your password, click on the Forgot Password link on the login page. Enter your email address, and a One-Time Password (OTP) or login link will be sent to your email. Use the OTP or click the login link to reset your password.
7.3 How do I update my account information?
To update your account information, log in to your account using the OTP or login link sent to your email. Once logged in, navigate to the Account Settings section to update your details.
8. Accessibility and Support
8.1 Is your website accessible?
Yes, we are committed to ensuring our website is accessible to all users, including those with disabilities. If you encounter any issues, please contact us at care@astko.com.
8.2 Do you offer customer support?
Yes, our customer support team is available to assist you with any questions or concerns. Contact us at care@astko.com.
9. Legal and Policies
9.1 Where can I find your Terms and Conditions?
Our Terms and Conditions are available on our website. You can access them here.
9.2 What is your Privacy Policy?
Our Privacy Policy explains how we collect, use, and protect your personal information. You can access it here.
9.3 Do you comply with data protection laws?
Yes, we comply with the UK GDPR and other applicable data protection laws. For details, see our Privacy Policy.
10. Self-Help Resources
10.1 Video Tutorials
Visit our Support section for step-by-step video tutorials on setting up and using our products.
10.2 User Guides
Download user guides for all Astko products from our Support section.
10.3 Troubleshooting Tips
Check out our Troubleshooting page for solutions to common issues with our products.
Contact Us
If you have any further questions or need assistance, please contact us at:
Astko.com
Email: care@astko.com
Address: Toska Direct Limited, 124 City Road, London, EC1V 2NX, United Kingdom
At Astko, we stand behind the quality and reliability of our products. Below are the most frequently asked warranty questions. This warranty outlines the terms and conditions of our coverage to ensure you have peace of mind when purchasing from us. Please refer to our Warranty Policy for full details.
Q1: How long does the warranty last?
A: The warranty lasts for 12 months from the date of purchase.
Q2: What should I do if my product is defective?
A: Contact us at care@astko.com with your order number, a description of the issue, and any supporting evidence (e.g., photos or videos). We will guide you through the warranty claim process.
Q3: Does the warranty cover accidental damage?
A: No, the warranty does not cover damage caused by accidents, misuse, or improper handling.
Q4: Can I get a refund under the warranty?
A: If your product cannot be repaired or replaced, we may issue a refund at our discretion.
Q5: Do I need to register my product for the warranty?
A: No, registration is not required. Simply retain your proof of purchase (e.g., order confirmation or receipt) to validate the warranty.
